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Shelly Qualtieri, MA, RSW


Shelly is a Registered Social Worker and has been an energetic practitioner and educator in the field of domestic violence, suicide intervention, youth justice, child welfare, mental health and homelessness for over 25 years. In addition to training with CTRI she has a private counselling practice where she focuses on  wellness, difficult conversations and healthy relationships. She believes that helping people work through difficult times requires a holistic approach to wellness and meaningful connection. Whether it’s through a mindfulness practice, strength base – person centered approach Shelly meets individuals where they are at. As a facilitator, she is a warm, passionate and engaging presenter who uses examples and strategies that participants can bring directly into their work with others.

Upcoming Events

November 2018

De-escalating Potentially Violent Situations™

Nov 14, 2018 (9 AM - 4 PM)
Price: $ 209.00 (*early rate) $ 235.00 (regular rate)
*early rate expires October 24, 2018

For those who work in an environment where there is potential for violence, it is important to develop the skills needed to defuse dangerous situations. This workshop is designed to teach people to de-escalate potentially violent situations through assertiveness and interpersonal communication. The training will explore how anger and violence interplay, including opportunities for self-assessment of personal communication styles.

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Critical Incident Group Debriefing

Nov 15, 2018 (9 AM - 4 PM)
Price: $ 209.00 (*early rate) $ 235.00 (regular rate)
*early rate expires October 25, 2018

Critical incidents are situations that occur outside of our normal frame of reference and challenge us to understand and cope with what has happened. Critical Incident Group Debriefing (CIGD) is a short-term group intervention process that focuses on an immediate event. CIGD is one of several methods that may be utilized to lessen the likelihood of people experiencing symptoms of trauma and stress after a critical incident.

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De-escalating Potentially Violent Situations™

Nov 20, 2018 (9 AM - 4 PM)
Price: $ 209.00 (*early rate) $ 235.00 (regular rate)
*early rate expires October 30, 2018

For those who work in an environment where there is potential for violence, it is important to develop the skills needed to defuse dangerous situations. This workshop is designed to teach people to de-escalate potentially violent situations through assertiveness and interpersonal communication. The training will explore how anger and violence interplay, including opportunities for self-assessment of personal communication styles.

Learn more...
January 2019

Navigating Difficult Client Relationships

Jan 30, 2019 (9 AM - 4 PM)
Price: $ 209.00 (*early rate) $ 235.00 (regular rate)
*early rate expires January 09, 2019

For those who work in a helping role, it can be very challenging when clients are vulnerable, stressed-out, or quick to engage in conflict. Complicating matters is that difficult dynamics in the relationship are often amplified by different styles of communicating. This workshop reviews what contributes to these challenges, including the intra-personal, inter-personal, and organizational factors.

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March 2019

De-escalating Potentially Violent Situations™

Mar 20, 2019 (9 AM - 4 PM)
Price: $ 209.00 (*early rate) $ 235.00 (regular rate)
*early rate expires February 27, 2019

For those who work in an environment where there is potential for violence, it is important to develop the skills needed to defuse dangerous situations. This workshop is designed to teach people to de-escalate potentially violent situations through assertiveness and interpersonal communication. The training will explore how anger and violence interplay, including opportunities for self-assessment of personal communication styles.

Learn more...
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At checkout you will have the option to pay by credit card or to receive an invoice to be paid later.
Cancellation Policy

Registrations cancelled 7 or more days prior to the workshop are refundable, minus a $50.00 administrative fee. Alternatively you may receive a credit to attend a future training. Cancellations less than 7 days prior to the workshop are non-refundable. If at any time you are unable to attend, you are welcome to transfer your registration to another individual at no extra cost. In this case, please notify CTRI of the name of the alternate person who will be attending.

We reserve the right to cancel workshops due to unforeseen circumstances or under-enrolment. Liability is limited to a refund of workshop fees only. Please make travel arrangements with this in mind.

Limited Seating

Register Early! To better facilitate group interaction, seating is limited.

Children and unregistered guests are not permitted in the meeting rooms.

You Will Receive

A spiral bound training manual and workshop certificate as well as morning and afternoon refreshments. Participants are on their own for lunch from noon to 1:00 PM, unless otherwise stated above. For livestream participants, you will receive a pdf copy of the manual.

Group Registration Instructions

To register a group for a workshop, register for selected workshop, then once in shopping cart, add quantity of participants and provide names of all participants.

Concerns and Grievances

If concerns arise throughout your interaction with the CTRI office or our workshop please contact the CTRI office directly at 204-452-9199 or [email protected].

Special Accommodations
for Disabilities

Please contact the CTRI office directly at 204-452-9199 or [email protected] to discuss any special needs or accommodations you may require to have a positive learning experience.

Continuing Education Credit

While many associations and licensing bodies accept CTRI workshops for continuing education credits, questions about approval should be directed to the specific association or licensing body for which you are requesting the credits. Credit hours: A two day workshops earns 12 continuing education hours and a one day workshop earns 6 hours. A certificate will be awarded upon the completion of the workshop.

The following associations have formally approved our workshops:

Canadian Counselling and Psychotherapy Association (CCPA)
www.ccpa-accp.ca

Canadian Professional Counsellors Association (CPCA)
www.cpca-rpc.ca

Association of Social Work Boards (ASWB)
www.aswb.org

National Board for Certified Counselors (NBCC)
www.nbcc.org

Alberta College of Social Workers
www.acsw.ab.ca
*Category A Competency Credit

Vocational Rehabilitation Association of Canada (VRA Canada)
www.vracanada.com

Association of Cooperative Counselling Therapists of Canada
www.acctcounsellor.com

Canadian Assessment, Vocational Evaluation & Work Adjustment Society (CAVEWAS)
www.cavewas.com

Canadian Addiction Counsellors Certification Federation
http://www.caccf.ca/
*Three of our workshops are formally approved with CACCF: Addictions & Mental Illness, Harm Reduction and Motivating Change. For other workshops contact CACCF directly to inquire about approval.

To have your organization or association listed here, please contact [email protected]