When challenges in life occur, people naturally reach out for support from those closest to them – coworkers, friends, and family. Their initial response can go a long way in terms of normalizing the challenge, planning the next steps, and exploring additional resources. Progressive workplaces and communities recognize the importance of being prepared for challenges, and are proactive in better equipping natural helpers with the skills they need to be a supportive resource to others. This manual explores the support process, key qualities of the peer helper, and issues that may arise when assisting others. This is an interactive and experiential manual where readers will work through activities designed to enhance their communication, develop helping skills, and learn practical strategies for supporting others. 36 pages
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