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Front Line Skills for Social Services

$20.99 Or MEMBER PLAN (Starting at $12.99 a month/viewer)

Trainer: Vicki Enns, MMFT, RMFT - Clinical Director

# of Viewers

Whether someone is working as a general helper, counsellor, or administrator, there are key areas that are essential to providing helpful, collaborative, and ethical services. This webinar provides the fundamental understanding and skills required for working with people in a helping capacity. Participants will learn core skills in the areas of communication, listening, service coordination, ethics, diversity, and promoting helper resilience. These insights will help to reduce employee burnout and turnover while also improving service delivery.

Category: .

Learning Objectives

Upon completion of this workshop, participants should be able to:
  • Identify skills for relationship building and effective communication in a helping role
  • Summarize important emotional and cultural awareness skills for helpers
  • List case management steps that fit within the parameters of one’s role
  • Plan steps for a trauma-informed approach that will enhance both client and helper resilience

Target Audience

This is an introductory-intermediate level workshop intended for anyone interested in learning more about the topic.

Method of Delivery

Lecture, video, group exercises, and small group discussion, delivered electronically.

Completing Workshop

Upon viewing the entire workshop, you will be prompted to take a test over the content and then you will receive a certificate of participation. An evaluation form will be available to complete after submitting the posttest.

Continuing Education

While associations and licensing bodies accept CTRI workshops for continuing education credits, questions about approval should be directed to the specific association or licensing body for which you are requesting the credits.