Front Line Skills for Social Services
$20.99 Or MEMBER PLAN (Starting at $12.99 a month/viewer)
Trainer: Vicki Enns, MMFT, RMFT - Clinical Director
Vicki Enns, MMFT, RMFT - Clinical Director
Vicki is the Clinical Director of CTRI. In addition to her work with CTRI, Vicki has a private practice where she specializes in the area of trauma recovery for individuals, couples, and families. Vicki holds a Master of Marriage and Family Therapy degree and is an Approved Supervisor with the AAMFT and CAMFT. She believes that it is essential for helpers to continue learning and developing their self-awareness alongside evolving clinical skills. She is the editor and a contributing author of  Counselling Insights and Counselling in Relationships books, and co-author of A Little Book About Trauma-Informed Workplaces. She is also the author or editor of many of CTRI’s training materials. Vicki is particularly gifted at creating a learning atmosphere that is collaborative and respectful, and which embraces diversity in personal identity, skills, and cultural perspectives. Read blogs written by Vicki here. Contact Vicki at: [email protected]
Whether someone is working as a general helper, counsellor, or administrator, there are key areas that are essential to providing helpful, collaborative, and ethical services. This webinar provides the fundamental understanding and skills required for working with people in a helping capacity. Participants will learn core skills in the areas of communication, listening, service coordination, ethics, diversity, and promoting helper resilience. These insights will help to reduce employee burnout and turnover while also improving service delivery.
Learning Objectives
Upon completion of this workshop, participants should be able to:- Identify skills for relationship building and effective communication in a helping role
- Summarize important emotional and cultural awareness skills for helpers
- List case management steps that fit within the parameters of one’s role
- Plan steps for a trauma-informed approach that will enhance both client and helper resilience
