CTRI Webinars

Front Line Skills for Social Services

This is a 1 minute preview of the webinar.

$24.99

Or MEMBER PLAN
(Starting at $11.99 a month/viewer)

1

Continuing Education
Credit Hours (CEC)

Whether someone is working as a general helper, counsellor, or administrator, there are key areas that are essential to providing helpful, collaborative, and ethical services. This webinar provides the fundamental understanding and skills required for working with people in a helping capacity. Participants will learn core skills in the areas of communication, listening, service coordination, ethics, diversity, and promoting helper resilience. These insights will help to reduce employee burnout and turnover while also improving service delivery.

Trainer:

Each on-demand purchase is for one viewer. Please purchase one copy per viewer.

Learning Objectives

Upon completion of this webinar, participants should be able to:

  • List essential skills for working in the Social Services field
  • Identify key strategies for developing these skills
  • Describe key components for staying well in this work

Target Audience

This is an introductory-intermediate level webinar intended for anyone interested in learning more about this topic.

Method of Delivery

On-Demand webinars are recorded and contain 60 minutes of instruction from the facilitator using visual powerpoint slides.

Completing Webinar

Upon viewing the entire webinar, you will be prompted to take a quiz over the content, and then you will receive a participation certificate.

Continuing Education

While associations and licensing bodies accept CTRI workshops for continuing education credits, questions about approval should be directed to the specific association or licensing body for which you are requesting the credits

Trainer: Vicki Enns

MMFT, RMFT

Vicki (she/her) has worked for many years as a trainer and mentor for other counsellors and helping professionals and is the former Clinical Director of CTRI. In addition to her work with CTRI, Vicki has a private practice where she specializes in the area of trauma recovery for individuals, couples, and families. Vicki holds a Master of Marriage and Family Therapy degree and is an Approved Supervisor with the AAMFT and CAMFT. Vicki believes that it is essential for helpers to continue learning and developing their self-awareness alongside evolving clinical skills. She is the editor and a contributing author of  Counselling Insights and Counselling in Relationships books, and co-author of A Little Book About Trauma-Informed Workplaces, and is the host of the CTRI’s Counselling Insights Podcast. She is also the author or editor of many of CTRI’s training materials, including those on the topics of anxiety, trauma, mindfulness, and ethics. Vicki is particularly gifted at creating a learning atmosphere that is collaborative and respectful, and which embraces diversity in personal identity, skills, and cultural perspectives. Read blogs written by Vicki here. Contact Vicki at: [email protected]

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