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Front Line Skills for Social Services

$20.00 Or MEMBER PLAN (Starting at $12.99 a month/viewer)

Trainer: Vicki Enns, MMFT, RMFT - Clinical Director

# of Viewers

Whether someone is working as a general helper, counsellor, or administrator, there are key areas that are essential to providing helpful, collaborative, and ethical services. This webinar provides the fundamental understanding and skills required for working with people in a helping capacity. Participants will learn core skills in the areas of communication, listening, service coordination, ethics, diversity, and promoting helper resilience. These insights will help to reduce employee burnout and turnover while also improving service delivery.

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Learning Objectives

Upon completion of this webinar participants should be able to
  • List essential skills for working in the Social Services field
  • Identify key strategies for developing these skills
  • Describe key components for staying well in this work

Target Audience

This is an introductory-intermediate level webinar intended for anyone interested in learning more about this topic.

Method of Delivery

Each webinar is 60 minutes in length. Live webinars will each contain 60 minutes of instruction from the facilitator using visual powerpoint slides and then there will be 5-10 minutes at the end of the webinar when participants can ask questions directly to the instructor and hear feedback from them in realtime. On-demand webinars include no interactivity with the instructor.

Completing Webinar

Upon viewing entire webinar you will need to take a post webinar test. A certificate will be given after successful completion of test. For those require ASWB and NBCC approved certificates a you will need to select that option. An evaluation form will be available to complete after submitting the posttest.

Continuing Education

CTRI webinars are approved by many licensing boards, professional colleges, and associations. View our Continuing Education Credit page for more information.

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