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Working in Social Services – The Essential Skills


Nov 29, 2017 (9 AM - 4 PM)

Price: 235.00 (regular rate)

Whitehorse, Yukon – Westmark Whitehorse Hotel & Conference Centre

Trainer: Nataschaa Chatterton, MA

Photo of Nataschaa Chatterton, trainer at CTRI

About the trainer

Nataschaa Chatterton, MA

Nataschaa has a Masters in Conflict Analysis and Management and is a Somatic Experiencing Trauma Practitioner and Assistant. Her work has taken her into both the fields of Conflict Resolution and Trauma Therapy. Nataschaa has worked as a mediator, coach, facilitator and counselor...

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This workshop is offered in partnership with Northern Institute of Social Justice, Yukon College.

This introductory workshop provides the fundamental understanding and skills required for working with people in a helping capacity. Whether working in the role of general helper, counsellor or administrator, there are key areas that are essential to providing helpful, collaborative and ethical services. This workshop will provide awareness and introductory skill-building in core areas related to the helping role including: communication, listening, service coordination, ethics, diversity and promoting helper resilience. These insights will work to reduce employee burnout and turnover while also improving service delivery.

About This Workshop

Workshop Outline

  • Why do You Want to be a Helper?
  • Building a Therapeutic Relationship
  • Skills for a Positive Connection
  • Reviewing our Beliefs
  • How Who You Are Affects How You Help
  • Essential Listening and Communication Skills
  • Essential Emotion Regulation Skills
  • Skills for Managing Conflict
  • Helping Beyond the Job Description
  • Ethics and Social Services
  • The Importance of Diversity and Cultural
  • Advocacy and Empowerment
  • Working with Other Systems
  • A Trauma-Informed Lens in Every Role
  • Impact of Helping on the Helper
  • Staying Healthy in a Helping Profession

Target Audience

This introductory level workshop is appropriate for people in a wide variety of helping roles including counselling, support services, administration and other roles involving supporting people toward change and reaching goals.

Method of Delivery

Lecture, personal reflection, case study exercises, and small group discussion.

Learning Objectives

At the end of this workshop participants should be able to:

  • Identify key skills for relationship building and effective communication in a helping role.
  • Summarize important emotional and cultural awareness skills for helpers.
  • List case management steps that fit within the parameters of one’s role.
  • Plan steps for a trauma-informed approach that will enhance both client and helper resilience.

Northern Institute of Social Justice, Yukon College




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November 29, 2017
9:00 am - 4:00 pm
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Whitehorse, Yukon – Westmark Whitehorse Hotel & Conference Centre
201 Wood St, Whitehorse, Yukon Y1A 2E4 Canada
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At checkout you will have the option to pay by credit card or to receive an invoice to be paid later.
Cancellation Policy

Registrations cancelled 7 or more days prior to the workshop are refundable, minus a $50.00 administrative fee. Alternatively you may receive a credit to attend a future training. Cancellations less than 7 days prior to the workshop are non-refundable. If at any time you are unable to attend, you are welcome to transfer your registration to another individual at no extra cost. In this case, please notify CTRI of the name of the alternate person who will be attending.

We reserve the right to cancel workshops due to unforeseen circumstances or under-enrolment. Liability is limited to a refund of workshop fees only. Please make travel arrangements with this in mind.

Limited Seating

Register Early! To better facilitate group interaction, seating is limited.

Children and unregistered guests are not permitted in the meeting rooms.

You Will Receive

A spiral bound training manual and workshop certificate as well as morning and afternoon refreshments. Participants are on their own for lunch from noon to 1:00 PM, unless otherwise stated above. For livestream participants, you will receive a pdf copy of the manual.

Group Registration Instructions

To register a group for a workshop, register for selected workshop, then once in shoppping cart, add quanitity of participants and provide names of all participants.

Concerns and Grievances

If concerns arise throughout your interaction with the CTRI office or our workshop please contact the CTRI office directly at 204-452-9199 or [email protected].

Special Accommodations
for Disabilities

Please contact the CTRI office directly at 204-452-9199 or [email protected] to discuss any special needs or accommodations you may require to have a positive learning experience.

Continuing Education Credit

While many associations and licensing bodies accept CTRI workshops for continuing education credits, questions about approval should be directed to the specific association or licensing body for which you are requesting the credits. Credit hours: A two day workshops earns 12 continuing education hours and a one day workshop earns 6 hours. A certificate will be awarded upon the completion of the workshop.

The following associations have formally approved our workshops:

Canadian Counselling and Psychotherapy Association (CCPA)

Canadian Professional Counsellors Association (CPCA)

Association of Social Work Boards (ASWB)

National Board for Certified Counselors (NBCC)

Alberta College of Social Workers
*Category A Competency Credit

Vocational Rehabilitation Association of Canada (VRA Canada)

Association of Cooperative Counselling Therapists of Canada

Canadian Assessment, Vocational Evaluation & Work Adjustment Society (CAVEWAS)

To have your organization or association listed here, please contact [email protected]