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Mediation – Facilitating Conflict Resolution
Apr 25 - Apr 26, 2017 (9 AM - 4 PM)
Toronto, Ontario – Ramada Plaza
Trainer: Christina Reimer
About the trainer
Based in Toronto, Christina has years of experience as a leadership trainer, director and team building facilitator. With a PhD in religion, she has taught numerous courses at the university level on ethics, the world’s major religions and other topics. Christina has travelled extensively and worked internationally for non-profit organizations...
Offered through ACHIEVE Centre for Leadership & Workplace Performance.
When people are in conflict, the negative impact of the dispute typically affects many. Unresolved conflict becomes time consuming and limits the productivity of everyone. When the people involved do not resolve it on their own, a third party facilitator may be needed to help mediate the difficult conversation for resolving the conflict. This skills-based workshop is designed to give participants the tools to work with disputing parties to clarify misunderstandings, identify interests and work towards options for resolving the conflict. Participants will work with scenarios that will help them prepare to intervene in difficult conversations and conflict situations.
About This Workshop
- Mediation Overview
- Alternative Ways to Resolve Disputes
- Factors that Lead to Successful Mediation
- Understanding Conflict Dynamics
- Assessing for Mediation
- Road Blocks to Effective Mediation
- Qualities a Mediator Needs
- Building Self-Awareness
- Mediation Skills
- Mediation Strategies
- Mediation Process Overview
- Pre-Mediation Preparation
- To Proceed or Not to Proceed
- The Mediation Process
- Introduction and Ground Rules
- Information Sharing
- Problem Identification
- Problem Solving and Resolution
- Agreements that Stick
- Post-Mediation Process
- Other Mediation Considerations
- How to Increase Your Abilities
This is an introductory-intermediate level workshop that is highly applicable to anyone in a leadership or human resources position. Participants will be given tools to mediate difficult conversations and resolve conflict.
What our clients have to say...
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At checkout you will have the option to pay by credit card or to receive an invoice to be paid later.
Registrations cancelled 7 or more days prior to the workshop are refundable, minus a $50.00 administrative fee. Alternatively you may receive a credit to attend a future training. Cancellations less than 7 days prior to the workshop are non-refundable. If at any time you are unable to attend, you are welcome to transfer your registration to another individual at no extra cost. In this case, please notify CTRI of the name of the alternate person who will be attending.
We reserve the right to cancel workshops due to unforeseen circumstances or under-enrolment. Liability is limited to a refund of workshop fees only. Please make travel arrangements with this in mind.
Register Early! To better facilitate group interaction, seating is limited.
Children and unregistered guests are not permitted in the meeting rooms.
You Will Receive
A spiral bound training manual and workshop certificate as well as morning and afternoon refreshments. Participants are on their own for lunch from noon to 1:00 PM, unless otherwise stated above. For livestream participants, you will receive a pdf copy of the manual.
Group Registration Instructions
To register a group for a workshop, register for selected workshop, then once in shoppping cart, add quanitity of participants and provide names of all participants.
Concerns and Grievances
If concerns arise throughout your interaction with the CTRI office or our workshop please contact the CTRI office directly at 204-452-9199 or [email protected].
Please contact the CTRI office directly at 204-452-9199 or [email protected] to discuss any special needs or accommodations you may require to have a positive learning experience.
Continuing Education Credit
While many associations and licensing bodies accept CTRI workshops for continuing education credits, questions about approval should be directed to the specific association or licensing body for which you are requesting the credits. Credit hours: A two day workshops earns 12 continuing education hours and a one day workshop earns 6 hours. A certificate will be awarded upon the completion of the workshop.
The following associations have formally approved our workshops:
Canadian Counselling and Psychotherapy Association (CCPA)
Canadian Professional Counsellors Association (CPCA)
Association of Social Work Boards (ASWB)
National Board for Certified Counselors (NBCC)
Alberta College of Social Workers
*Category A Competency Credit
Vocational Rehabilitation Association of Canada (VRA Canada)
Association of Cooperative Counselling Therapists of Canada
Canadian Assessment, Vocational Evaluation & Work Adjustment Society (CAVEWAS)
To have your organization or association listed here, please contact [email protected]