Mediation – Facilitating Conflict Resolution
About the trainer
Wendy Loewen, BEd
Offered through ACHIEVE Centre for Leadership & Workplace Performance.
Unresolved conflict is time consuming and limits the productivity of everyone involved. Mediation is an essential skill for anyone who works in situations where they are responsible for helping others with interpersonal tension. When two people can’t resolve a conflict on their own, a third party may be needed to facilitate a conversation to help resolve the conflict. This skills-based workshop provides the tools to work with people in conflict to clarify misunderstandings, identify interests, and work towards options for resolving the conflict. Participants will work with scenarios that help them prepare to intervene and resolve conflict situations.
About This Workshop
Some of the Topics Reviewed
- The Alternative Dispute Resolution Spectrum
- Types of Mediation
- Understanding Conflict Dynamics
- Assessing the Conflict
- Road Blocks to Effective Mediation
- Qualities of a Mediator
- Key Mediation Skills and Strategies
- How to Introduce the Mediation Process
- Pre-Mediation Considerations
- The Five Phases of Mediation
- Post-Mediation Considerations
This is an intermediate level workshop for human resources personnel, leaders, managers and supervisors, and anyone who responsible for helping others with interpersonal tension.
Method of Delivery
Presentation, video, case study exercises, experiential practice, personal reflection, and small group discussions.
At the end of this workshop, participants should be able to:
- Understand what mediation is useful for and how it works as a tool for resolving disputes
- Identify and understand the role of the mediator as a distinct way of working with people
- Prepare themselves and participants for a mediation process
- Apply a process for conducting a face-to-face mediation
- Navigate different types of conflict within a mediation process
- Conclude and follow-up after a mediation
What our clients have to say...
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At checkout you will have the option to pay by credit card or to receive an invoice to be paid later.
Registrations cancelled seven or more days prior to the workshop are refundable, minus a $50.00 administrative fee. Alternatively, you may receive a credit to attend a future training. Cancellations less than seven days prior to the workshop are non-refundable. If at any time you are unable to attend, you are welcome to transfer your registration to another individual at no extra cost. In this case, please notify CTRI of the name of the alternate person who will be attending.
We reserve the right to cancel workshops due to unforeseen circumstances or under-enrolment. Liability is limited to a refund of workshop fees only. Please make travel arrangements with this in mind.
Register Early! To better facilitate group interaction, seating is limited.
Children and unregistered guests are not permitted in the meeting rooms.
You Will Receive
A spiral bound training manual and workshop certificate, as well as morning and afternoon refreshments. Participants are on their own for lunch from noon until 1:00 p.m., unless otherwise stated. For live-stream participants, you will receive a pdf copy of the manual.
Group Registration Instructions
To register a group for a workshop, choose the appropriate number you would like to register for the selected workshop, and fill in all the relevant information.
Concerns and Grievances
If concerns arise at any time throughout the registration process, please contact the CTRI office directly at 204-452-9199, or email [email protected].
Please contact the CTRI office directly at 204-452-9199 or [email protected] to discuss any special needs or accommodations you may require in order to have a positive learning experience.
Continuing Education Credit
While many associations and licensing bodies accept CTRI workshops for continuing education credits, questions about approval should be directed to the specific association or licensing body for which you are requesting the credits. Credit hours: There are six continuing education credits earned for each day of training. For example, a one-day workshop earns six continuing education hours, while a two-day workshop earns 12 hours. A certificate will be awarded upon the completion of the workshop.
The following associations have formally approved our workshops:
Canadian Counselling and Psychotherapy Association (CCPA)
Canadian Professional Counsellors Association (CPCA)
Association of Social Work Boards (ASWB)
National Board for Certified Counselors (NBCC)
Alberta College of Social Workers
*Category A Competency Credit
Vocational Rehabilitation Association of Canada (VRA Canada)
Association of Cooperative Counselling Therapists of Canada
Canadian Assessment, Vocational Evaluation & Work Adjustment Society (CAVEWAS)
Canadian Addiction Counsellors Certification Federation
*Three of our workshops are formally approved with CACCF: Addictions & Mental Illness, Harm Reduction, and Motivating Change. To inquire about CACCF approval for our other workshops, please contact them directly.
To have your organization or association listed here, please contact [email protected].