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Mediation – Facilitating Difficult Conversations

Jul 24 - Jul 25, 2018 (9 AM - 4 PM)


Edmonton, Alberta – Holiday Inn Conference Centre


Trainer: Alan Edwards

Alan Edwards, Trainer at CTRI

About the trainer

Alan Edwards

Based in Edmonton, Alan has been active in the conflict resolution world since 1997 as a mediator, writer and instructor. The focus of his mediation work is primarily workplace conflict. As an instructor, Alan has delivered trainings in many locations throughout Canada and the United States. In addition, he has... Read More

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Description

Offered through ACHIEVE Centre for Leadership & Workplace Performance.

Unresolved conflict is time consuming and limits the productivity of everyone involved. Mediation is an essential skill for anyone who works in situations where they are responsible for helping others with interpersonal tension. When two people can’t resolve a conflict on their own, a third party may be needed to facilitate a conversation to help resolve the conflict. This skills-based workshop provides the tools to work with people in conflict to clarify misunderstandings, identify interests, and work towards options for resolving the conflict. Participants will work with scenarios that help them prepare to intervene and resolve conflict situations.

About This Workshop

Some of the Topics Reviewed

  • The Alternative Dispute Resolution Spectrum
  • Types of Mediation
  • Understanding Conflict Dynamics
  • Assessing the Conflict
  • Road Blocks to Effective Mediation
  • Qualities of a Mediator
  • Key Mediation Skills and Strategies
  • How to Introduce the Mediation Process
  • Pre-Mediation Considerations
  • The Five Phases of Mediation
  • Post-Mediation Considerations

Target Audience

This is an intermediate level workshop for human resources personnel, leaders, managers and supervisors, and anyone who responsible for helping others with interpersonal tension.

Method of Delivery

Presentation, video, case study exercises, experiential practice, personal reflection, and small group discussions.

What our clients have to say...

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Details

Start:
July 24, 2018 @ 9:00 am
End:
July 25, 2018 @ 4:00 pm
Event Categories:
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Trainer

Alan Edwards
Phone:
Edwards

Venue

Edmonton, Alberta – Holiday Inn Conference Centre
4485 Gateway Blvd, Edmonton, Alberta T6H 5C3 Canada
+ Google Map
Phone:
780-431-1100
At checkout you will have the option to pay by credit card or to receive an invoice to be paid later.
Cancellation Policy

Registrations cancelled 7 or more days prior to the workshop are refundable, minus a $50.00 administrative fee. Alternatively you may receive a credit to attend a future training. Cancellations less than 7 days prior to the workshop are non-refundable. If at any time you are unable to attend, you are welcome to transfer your registration to another individual at no extra cost. In this case, please notify CTRI of the name of the alternate person who will be attending.

We reserve the right to cancel workshops due to unforeseen circumstances or under-enrolment. Liability is limited to a refund of workshop fees only. Please make travel arrangements with this in mind.

Limited Seating

Register Early! To better facilitate group interaction, seating is limited.

Children and unregistered guests are not permitted in the meeting rooms.

You Will Receive

A spiral bound training manual and workshop certificate as well as morning and afternoon refreshments. Participants are on their own for lunch from noon to 1:00 PM, unless otherwise stated above. For livestream participants, you will receive a pdf copy of the manual.

Group Registration Instructions

To register a group for a workshop, register for selected workshop, then once in shopping cart, add quantity of participants and provide names of all participants.

Concerns and Grievances

If concerns arise throughout your interaction with the CTRI office or our workshop please contact the CTRI office directly at 204-452-9199 or [email protected].

Special Accommodations
for Disabilities

Please contact the CTRI office directly at 204-452-9199 or [email protected] to discuss any special needs or accommodations you may require to have a positive learning experience.

Continuing Education Credit

While many associations and licensing bodies accept CTRI workshops for continuing education credits, questions about approval should be directed to the specific association or licensing body for which you are requesting the credits. Credit hours: A two day workshops earns 12 continuing education hours and a one day workshop earns 6 hours. A certificate will be awarded upon the completion of the workshop.

The following associations have formally approved our workshops:

Canadian Counselling and Psychotherapy Association (CCPA)
www.ccpa-accp.ca

Canadian Professional Counsellors Association (CPCA)
www.cpca-rpc.ca

Association of Social Work Boards (ASWB)
www.aswb.org

National Board for Certified Counselors (NBCC)
www.nbcc.org

Alberta College of Social Workers
www.acsw.ab.ca
*Category A Competency Credit

Vocational Rehabilitation Association of Canada (VRA Canada)
www.vracanada.com

Association of Cooperative Counselling Therapists of Canada
www.acctcounsellor.com

Canadian Assessment, Vocational Evaluation & Work Adjustment Society (CAVEWAS)
www.cavewas.com

Canadian Addiction Counsellors Certification Federation
http://www.caccf.ca/
*Three of our workshops are formally approved with CACCF: Addictions & Mental Illness, Harm Reduction and Motivating Change. For other workshops contact CACCF directly to inquire about approval.

To have your organization or association listed here, please contact [email protected]