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Live Stream: Dealing with Difficult People

Oct 16, 2018 (9 AM - 4 PM Central Time)


Price: $ 235.00 (regular rate)


Online Live Streaming


Trainer: Mike Labun, BA

Photo of Mike Labun, Trainer for ACHIEVE

About the trainer

Mike Labun, BA

Mike teachers CTRI workshops in the areas of violence prevention, restorative justice, and conflict resolution. He holds a Bachelor's degree in Psychology and a Certificate in Conflict Resolution, and has over twenty years of experience as a leader in the conflict resolution and violence prevention field. He believes that learning... Read More

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Description

Offered through ACHIEVE Centre for Leadership & Workplace Performance

This is a live stream event, please check our system requirements prior to registering.

We all encounter people we find difficult, and typically conversations with them leave us feeling stressed and frustrated. This workshop explores what is happening in those exchanges and demonstrates how people can adapt their strategies to bring about more productive conversations with those they find difficult. Individual approaches for dealing with difficult people will be discussed, with an emphasis on understanding and adapting one’s approach to create different results. Participants will explore how to deal with patterns of passive aggressiveness, resistance, and chronic anger, and how to begin to change difficult patterns using a straightforward, five-step approach.

About This Workshop

Some of the Topics Reviewed

  • Who is a Difficult Person?
  • Shift Judgment to Curiosity
  • The Cycle of Escalating Difficult Behaviour
  • Approaches for Dealing with Difficult People
  • Strategies for Dealing with Bullying Behaviour
  • Skills for Dealing with the Passive Aggressive Person
  • How to Defuse the Angry Person
  • Strategies for Dealing with the Resistant Person

Target Audience

This is an introductory-intermediate level workshop.

Method of Delivery

Presentation, video, case study exercises, experiential practice, personal reflection, and small group discussions.

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Details

Date:
October 16, 2018
Time:
9:00 am - 4:00 pm
Event Categories:
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Trainer

Mike Labun, BA

Venue

Online Live Streaming
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By registering for this workshop, you will participate from home via your computer.

How it Works

The information from the workshop is “streamed” over the internet and played back to you on your computer. Most computers are set up to be able to participate in our live streaming workshops, but be sure to check our system requirements. Even though you are not on location, as a participant you are still able to ask questions.

System Requirements

Before you register, please check the system requirements.

Cancellation Policy

Registrations cancelled 7 or more days prior to the live event are refundable, minus a $20.00 administrative fee. Alternatively you may receive a credit to attend a future training. Cancellations less than 7 days prior to the event are non-refundable. If at anytime you are unable to attend, you are welcome to transfer your registration to another individual at no extra cost. In this case, please notify CTRI of the name of the alternate person who will be attending.

We reserve the right to cancel live events due to unforeseen circumstances or under-enrolment. Liability is limited to a refund of live webinar fees only.

Event participants will receive login details and information about viewing the live event by email approximately 3 days prior to the date of the event.