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June 2021
This is a live webinar event using Zoom, an online meeting platform. Please check system requirements prior to registering.
Offered through ACHIEVE Centre for Leadership.
Handling difficult interactions on the phone is a challenging task, especially if the caller is in a heightened state of emotion. For many, the ability to navigate difficult phone conversations with respect and professionalism is an essential workplace skill.
Learn more...August 2021
This is a live webinar event using Zoom, an online meeting platform. Please check system requirements prior to registering.
Offered through ACHIEVE Centre for Leadership.
Handling difficult interactions on the phone is a challenging task, especially if the caller is in a heightened state of emotion. For many, the ability to navigate difficult phone conversations with respect and professionalism is an essential workplace skill.
Learn more...