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De-escalating Potentially Violent Situations™

Apr 16, 2018 (9 AM - 4 PM)

Price: $ 209.00 (*early rate) $ 235.00 (regular rate)

*early rate expires March 26, 2018

Yellowknife, Northwest Territories – The Explorer Hotel

Trainer: Shelly Qualtieri, MA, RSW

Register Attendees

De-escalating Potentially Violent Situations™ (early rate expires 3-26-18)$235.00 $209.00Yellowknife, NT - April 16, 2018
Photo of Shelly Qualtieri, Trainer for CTRI

About the trainer

Shelly Qualtieri, MA, RSW

Shelly is a Registered Social Worker and has been an energetic practitioner and educator in the field of youth justice, child welfare, mental health, homelessness and suicide intervention for over 25 years. She believes that helping people work through difficult times requires a holistic approach to wellness and meaningful connection. In addition to training with CTRI, she is currently the Department Manager at the YW Calgary - Counselling and Personal Development and COMPASS program. Shelly is a seasoned and engaging presenter who is passionate about her work, which allows her to naturally facilitate ongoing learning for workshop participants.

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For those who work in an environment where there is potential for violence, it is important to develop the skills needed to defuse dangerous situations. This workshop is designed to teach people to de-escalate potentially violent situations through assertiveness and interpersonal communication. The training will explore how anger and violence interplay, including opportunities for self-assessment of personal styles. Participants will develop a clear understanding of how to assess the potential for violence and respond with a diverse set of interpersonal tools and strategies designed to defuse potentially violent situations.

About This Workshop

Workshop Outline

  • Overview of Violence
  • Violence Statistics
  • Risk Factors
  • Anger Escalation Scale
  • Anger Cycle
  • Styles of Anger
  • Potential Aggressor Attributes
  • Warning Signs
  • The Aggression Defusing Process
  • Approaching, Containment and Problem Solving Strategies
  • When and How to Disengage
  • Special Considerations
  • Addressing Enablers of Violence

Target Audience

This is an introductory-intermediate level workshop intended for anyone wanting to learn more about violence and interpersonal strategies useful in de-escalating the imminent threats of violence

Method of Delivery

Lecture, video, case study exercises, skill development and small group discussion

Learning Objectives

At the end of this workshop, participants should be able to:

  • Understand the role of anger in violent incidents.
  • Identify their own styles of interaction.
  • Describe a framework for defusing potentially violent situations.
  • Identify potential risk factors.
  • Apply principles learned to their own environment.

What our clients have to say...

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April 16, 2018
9:00 am - 4:00 pm
Event Categories:


Yellowknife, Northwest Territories – The Explorer Hotel
4825 49th Ave, Yellowknife, Northwest Territories NT X1A 2R3 Canada
+ Google Map

Register Attendees

De-escalating Potentially Violent Situations™ (early rate expires 3-26-18)$235.00 $209.00Yellowknife, NT - April 16, 2018
At checkout you will have the option to pay by credit card or to receive an invoice to be paid later.
Cancellation Policy

Registrations cancelled 7 or more days prior to the workshop are refundable, minus a $50.00 administrative fee. Alternatively you may receive a credit to attend a future training. Cancellations less than 7 days prior to the workshop are non-refundable. If at any time you are unable to attend, you are welcome to transfer your registration to another individual at no extra cost. In this case, please notify CTRI of the name of the alternate person who will be attending.

We reserve the right to cancel workshops due to unforeseen circumstances or under-enrolment. Liability is limited to a refund of workshop fees only. Please make travel arrangements with this in mind.

Limited Seating

Register Early! To better facilitate group interaction, seating is limited.

Children and unregistered guests are not permitted in the meeting rooms.

You Will Receive

A spiral bound training manual and workshop certificate as well as morning and afternoon refreshments. Participants are on their own for lunch from noon to 1:00 PM, unless otherwise stated above. For livestream participants, you will receive a pdf copy of the manual.

Group Registration Instructions

To register a group for a workshop, register for selected workshop, then once in shoppping cart, add quanitity of participants and provide names of all participants.

Concerns and Grievances

If concerns arise throughout your interaction with the CTRI office or our workshop please contact the CTRI office directly at 204-452-9199 or [email protected].

Special Accommodations
for Disabilities

Please contact the CTRI office directly at 204-452-9199 or [email protected] to discuss any special needs or accommodations you may require to have a positive learning experience.

Continuing Education Credit

While many associations and licensing bodies accept CTRI workshops for continuing education credits, questions about approval should be directed to the specific association or licensing body for which you are requesting the credits. Credit hours: A two day workshops earns 12 continuing education hours and a one day workshop earns 6 hours. A certificate will be awarded upon the completion of the workshop.

The following associations have formally approved our workshops:

Canadian Counselling and Psychotherapy Association (CCPA)

Canadian Professional Counsellors Association (CPCA)

Association of Social Work Boards (ASWB)

National Board for Certified Counselors (NBCC)

Alberta College of Social Workers
*Category A Competency Credit

Vocational Rehabilitation Association of Canada (VRA Canada)

Association of Cooperative Counselling Therapists of Canada

Canadian Assessment, Vocational Evaluation & Work Adjustment Society (CAVEWAS)

To have your organization or association listed here, please contact [email protected]