Notice: Utilizing the form controls will dynamically update the content
Register 4+ people or for any 4+ workshops in the same transaction and save 5%.
Discounts will show automatically at checkout.Student Discount
Before registering, email [email protected] with proof of current enrollment to receive a discounted rate.65+ Discount
Email [email protected] for information on receiving a discounted rate before registering.
Participate in our live workshops from any location. Access the workshop right from your computer and actively engage with the trainer and other participants.
+ Export Events
Events List Navigation
October 2021
This is a live workshop using Zoom, an online meeting platform. Please check system requirements prior to registering.
This workshop is offered through ACHIEVE Centre for Leadership.
Handling difficult interactions on the phone is a challenging task, especially if the caller is in a heightened state of emotion. For many, the ability to navigate difficult phone conversations with respect and professionalism is an essential workplace skill.
Learn more...