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June 2021
This is a live workshop using Zoom, an online meeting platform. Please check system requirements prior to registering.
This workshop is offered through ACHIEVE Centre for Leadership.
Handling difficult interactions on the phone is a challenging task, especially if the caller is in a heightened state of emotion. For many, the ability to navigate difficult phone conversations with respect and professionalism is an essential workplace skill.
Learn more...August 2021
This is a live workshop using Zoom, an online meeting platform. Please check system requirements prior to registering.
This workshop is offered through ACHIEVE Centre for Leadership.
Handling difficult interactions on the phone is a challenging task, especially if the caller is in a heightened state of emotion. For many, the ability to navigate difficult phone conversations with respect and professionalism is an essential workplace skill.
Learn more...