Working in Social Services
The Essential Skills
$20.00 Or MEMBER PLAN (Starting at $12.99 a month/viewer)
Vicki Enns, MMFT, RMFT
Vicki is the Clinical Director of the Crisis & Trauma Resource Institute, an Approved Supervisor with the American Association for Marriage and Family Therapy and an instructor in the graduate program for Marriage and Family Therapy at the University of Winnipeg. She is the editor and co-author of our Counselling Insights book. In her private practice, she specializes in the area of trauma recovery for individuals of all ages, and she helps individuals, couples, and families build positive mental health and relational skills across developmental stages. She believes in a holistic approach to wellness that applies to both clients and helpers. Vicki also believes that it is essential for helpers to continue learning and developing their self-awareness alongside evolving clinical skills. As a trainer, she is particularly gifted at creating a learning atmosphere that is collaborative and respectful, and which embraces diversity in personal identity, skills, and cultural perspectives.
Whether someone is working as a general helper, counsellor, or administrator, there are key areas that are essential to providing helpful, collaborative, and ethical services. This webinar provides the fundamental understanding and skills required for working with people in a helping capacity. Participants will learn core skills in the areas of communication, listening, service coordination, ethics, diversity, and promoting helper resilience. These insights will help to reduce employee burnout and turnover while also improving service delivery.