Navigating Difficult Client Relationships
$20.00 Or MEMBER PLAN (Starting at $12.99 a month/viewer)
Marwa Fadol, MA, RPsych
Marwa is a Registered Psychologist in Alberta, holding a Master’s degree in Counselling Psychology. She works as a Mental Health Therapist at the School Based Mental Health Program with Alberta Health Services, providing therapeutic services to children and youth ages 6 – 18. Marwa also consults with school professionals around areas of mental health in the school setting. In her private practice she works with families around various issues including anxiety, depression, trauma, grief, and family relationships. As a clinician she believes that people are the experts in their own lives and have within them the strength and the capacity to enact change. Marwa approaches her work through an attachment and developmental lens, and sees that her role as a therapist is to help empower people to write their own life stories, to explore their own values and beliefs about how the world works, and to develop authentic fulfilling relationships. As a trainer she brings warmth and humour and draws on her varied experiences to make for an engaging, relevant training experience. Marwa is also a contributing author of CTRI’s book, Counselling in Relationships. Read blogs written by Marwa here.
For those who work in a helping role, it can be very challenging when clients are vulnerable, stressed-out, or quick to engage in conflict. This webinar reviews what contributes to these challenges, including the intra-personal, inter-personal, and organizational factors. Viewers will learn how to alter their interactions with clients they find difficult in order to transform unhealthy relational patterns into more positive interactions and outcomes.
Learning ObjectivesUpon completion of this webinar participants should be able to
- Identify patterns of escalating difficult behaviour in the workplace
- Describe common patterns that cause conflict
- List key interventions with common patterns of difficult behaviour