This is a 1 minute preview of a webinar.
× Experiencing issues viewing video? Please clear your cache and refresh this page.

Navigating Difficult Client Relationships

$20.99 Or MEMBER PLAN (Starting at $12.99 a month/viewer)

Trainer: Marwa Fadol, MA, RPsych

# of Viewers

For those who work in a helping role, it can be very challenging when clients are vulnerable, stressed-out, or quick to engage in conflict. This webinar reviews what contributes to these challenges, including the intra-personal, inter-personal, and organizational factors. Viewers will learn how to alter their interactions with clients they find difficult in order to transform unhealthy relational patterns into more positive interactions and outcomes.

Category: .

Learning Objectives

Upon completion of this webinar participants should be able to
  • Identify patterns of escalating difficult behaviour in the workplace
  • Describe common patterns that cause conflict
  • List key interventions with common patterns of difficult behaviour

Target Audience

This is an introductory-intermediate level webinar intended for anyone interested in learning more about this topic.

Method of Delivery

Each webinar is 60 minutes in length. Live webinars will each contain 60 minutes of instruction from the facilitator using visual powerpoint slides and then there will be 5-10 minutes at the end of the webinar when participants can ask questions directly to the instructor and hear feedback from them in realtime. On-demand webinars include no interactivity with the instructor.

Completing Webinar

Upon viewing the entire webinar, you will be prompted to take a test over the content and then you will receive a certificate of participation. An evaluation form will be available to complete after submitting the posttest.

Continuing Education

While associations and licensing bodies accept CTRI webinars for continuing education credits, questions about approval should be directed to the specific association or licensing body for which you are requesting the credits.