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Navigating Difficult Client Relationships

$20.00 Or MEMBER PLAN (Starting at $12.99 a month/viewer)

Trainer: Marwa Fadol, MA, RPsych

# of Viewers

For those who work in a helping role, it can be very challenging when clients are vulnerable, stressed-out, or quick to engage in conflict. This webinar reviews what contributes to these challenges, including the intra-personal, inter-personal, and organizational factors. Viewers will learn how to alter their interactions with clients they find difficult in order to transform unhealthy relational patterns into more positive interactions and outcomes.

Category: .

Learning Objectives

Upon completion of this webinar participants should be able to
  • Identify patterns of escalating difficult behaviour in the workplace
  • Describe common patterns that cause conflict
  • List key interventions with common patterns of difficult behaviour

Target Audience

This is an introductory-intermediate level webinar intended for anyone interested in learning more about this topic.

Method of Delivery

Each webinar is 60 minutes in length. Live webinars will each contain 60 minutes of instruction from the facilitator using visual powerpoint slides and then there will be 5-10 minutes at the end of the webinar when participants can ask questions directly to the instructor and hear feedback from them in realtime. On-demand webinars include no interactivity with the instructor.

Completing Webinar

Upon viewing entire webinar you will need to take a post webinar test. A certificate will be given after successful completion of test. For those require ASWB and NBCC approved certificates a you will need to select that option. An evaluation form will be available to complete after submitting the posttest.

Continuing Education

CTRI webinars are approved by many licensing boards, professional colleges, and associations. View our Continuing Education Credit page for more information.