For those who work in a helping role, it can be very challenging when clients are vulnerable, stressed-out, or quick to engage in conflict. Complicating matters is that difficult dynamics in the relationship are often amplified by different styles of communicating. This manual reviews what contributes to these challenges, including the intra-personal, inter-personal, and organizational factors. By looking at case studies, readers will learn how to alter their interactions with clients they find difficult in order to transform unhealthy relational patterns into more positive interactions and outcomes. 36 pages

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