In order to be effective at helping others, there are key understandings and skills that are essential to providing helpful support. This introductory manual is designed for those who are new to a helping role, or those wishing to enhance their general helping skills. Viewers will learn about the process of counselling and how to use a problem-solving model to work with clients to identify issues, and implement plans to address areas of concern. Using experiential exercises, readers will work through tools, worksheets, activities, and scenarios that will help them enhance their helping skills. 55 pages

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