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Shelly Qualtieri, MA, RSW


Shelly is a Registered Social Worker and has been an energetic practitioner and educator in the field of domestic violence, suicide intervention, youth justice, child welfare, mental health and homelessness for over 25 years. In addition to training with CTRI she has a private counselling practice where she focuses on  wellness, difficult conversations and healthy relationships. She believes that helping people work through difficult times requires a holistic approach to wellness and meaningful connection. Whether it’s through a mindfulness practice, strength base – person centered approach Shelly meets individuals where they are at. As a facilitator, she is a warm, passionate and engaging presenter who uses examples and strategies that participants can bring directly into their work with others.

November 2019

Critical Incident Group Debriefing

Nov 18, 2019 (9 AM - 4 PM)
Price: $ 219.00 (*early rate) $ 249.00 (regular rate)
*early rate expires October 28, 2019
Photo for Critical Incident Group Debriefing, Crisis and Trauma Resource Institute, CTRI

Critical incidents are situations that occur outside of our normal frame of reference and challenge us to understand and cope with what has happened. Critical Incident Group Debriefing (CIGD) is a short-term group intervention process that focuses on an immediate event. CIGD is one of several methods that may be utilized to lessen the likelihood of people experiencing symptoms of trauma and stress after a critical incident.

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Critical Incident Group Debriefing

Nov 21, 2019 (9 AM - 4 PM)
Price: $ 219.00 (*early rate) $ 249.00 (regular rate)
*early rate expires October 31, 2019
Photo for Critical Incident Group Debriefing, Crisis and Trauma Resource Institute, CTRI

Critical incidents are situations that occur outside of our normal frame of reference and challenge us to understand and cope with what has happened. Critical Incident Group Debriefing (CIGD) is a short-term group intervention process that focuses on an immediate event. CIGD is one of several methods that may be utilized to lessen the likelihood of people experiencing symptoms of trauma and stress after a critical incident.

Learn more...

De-escalating Potentially Violent Situations™

Nov 22, 2019 (9 AM - 4 PM)
Price: $ 219.00 (*early rate) $ 249.00 (regular rate)
*early rate expires November 01, 2019
Photo of aggressive businessman shouting at female colleague for DPVS De-escalating Potentially Violent Situations workshop

For those who work in an environment where there is potential for violence, it is important to develop the skills needed to defuse dangerous situations. This workshop is designed to teach people to de-escalate potentially violent situations through assertiveness and interpersonal communication. The training will explore how anger and violence interplay, including opportunities for self-assessment of personal communication styles.

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January 2020

Trauma-Informed Care – Building a Culture of Strength

Jan 28, 2020 (9 AM - 4 PM)
Price: $ 219.00 (*early rate) $ 249.00 (regular rate)
*early rate expires January 07, 2020
Photo for Trauma-Informed workshop

Trauma is prevalent in our world and has an impact on many of the people we interact with, including our clients and colleagues. Compassionate and trauma-informed care is essential to providing effective support and building sustainable services. This workshop explores how to build a trauma-informed culture in a workplace setting that integrates knowledge throughout the organization.

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March 2020

De-escalating Potentially Violent Situations™

Mar 09, 2020 (9 AM - 4 PM)
Price: $ 219.00 (*early rate) $ 249.00 (regular rate)
*early rate expires February 17, 2020
Photo of aggressive businessman shouting at female colleague for DPVS De-escalating Potentially Violent Situations workshop

For those who work in an environment where there is potential for violence, it is important to develop the skills needed to defuse dangerous situations. This workshop is designed to teach people to de-escalate potentially violent situations through assertiveness and interpersonal communication. The training will explore how anger and violence interplay, including opportunities for self-assessment of personal communication styles.

Learn more...
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At checkout you will have the option to pay by credit card or to receive an invoice to be paid later.
Cancellation Policy

Registrations cancelled seven or more days prior to the workshop are refundable, minus a $50.00 administrative fee. Alternatively, you may receive a credit to attend a future training. Cancellations less than seven days prior to the workshop are non-refundable. If at any time you are unable to attend, you are welcome to transfer your registration to another individual at no extra cost. In this case, please notify CTRI of the name of the alternate person who will be attending.

We reserve the right to cancel workshops due to unforeseen circumstances or under-enrolment. Liability is limited to a refund of workshop fees only. Please make travel and accommodation arrangements with this in mind.

Limited Seating

Register early! To better facilitate group interaction, seating is limited.

Children and unregistered guests are not permitted in the meeting rooms.

You Will Receive

A spiral bound training manual and workshop certificate, as well as morning refreshments. Participants are on their own for lunch from noon until 1:00 p.m., unless otherwise stated. For live-stream participants, you will receive a pdf copy of the manual.

Group Registration Instructions

To register a group for a workshop, choose the appropriate number you would like to register for the selected workshop, and fill in all the relevant information.

Concerns and Grievances

If concerns arise at any time throughout the registration process, please contact the CTRI office directly at 204-452-9199, or email [email protected].

Special Accommodations
for Disabilities

Please contact the CTRI office directly at 204-452-9199 or [email protected] to discuss any special needs or accommodations you may require in order to have a positive learning experience.

Continuing Education Credit

Check our Continuing Education Credit page to find out which associations and organizations accept our workshops for credit.