Shelly Qualtieri, MA, RSW
Shelly has firsthand experience in seeing the impact of how vital it is for individuals and organizations to increase and develop their violence-prevention capabilities. She has worked in the social service field for over 25 years with various populations within Australia and Canada. Shelly’s experience spans from working within maximum security prisons, the child protection field, domestic violence, suicide awareness and prevention, mental health, homelessness, poverty, and her private practice. She has extensive experience in crisis intervention and is skilled at helping others develop understanding and increase capacity to be better equipped to de-escalating potentially violent behaviours. She is a Registered Social Worker who holds a Master of Investigations Management. As a facilitator, Shelly is a warm, passionate, and engaging presenter who uses examples and strategies that participants can bring directly into their work with others.
November 2019
SOLD OUT
This workshop is full. Please contact us if you would like to be placed on a waiting list.
Due to the high demand for this workshop and its relevance to many workplaces, CTRI offers a train-the-trainer program for our De-escalating Potentially Violent Situations™
Learn more...
For those who work in an environment where there is potential for violence, it is important to develop the skills needed to defuse dangerous situations. This workshop is designed to teach people to de-escalate potentially violent situations through assertiveness and interpersonal communication. The training will explore how anger and violence interplay, including opportunities for self-assessment of personal communication styles.
March 2020
Due to the high demand for this workshop and its relevance to many workplaces, CTRI offers a train-the-trainer program for our De-escalating Potentially Violent Situations™ workshop. Training an internal trainer to deliver this workshop enhances organization know-how. It also saves costs at the same time.
Learn more...May 2020
Due to the high demand for this workshop and its relevance to many workplaces, CTRI offers a train-the-trainer program for our De-escalating Potentially Violent Situations™ workshop. Training an internal trainer to deliver this workshop enhances organization know-how. It also saves costs at the same time.
Learn more...At checkout you will have the option to pay by credit card or to receive an invoice to be paid later.
Cancellation Policy
Registrations cancelled seven or more days prior to the workshop are refundable, minus a $50.00 administrative fee. Alternatively, you may receive a credit to attend a future training. Cancellations less than seven days prior to the workshop are non-refundable. If at any time you are unable to attend, you are welcome to transfer your registration to another individual at no extra cost. In this case, please notify CTRI of the name of the alternate person who will be attending.
We reserve the right to cancel workshops due to unforeseen circumstances or under-enrolment. Liability is limited to a refund of workshop fees only. Please make travel and accommodation arrangements with this in mind.
Limited Seating
Register early! To better facilitate group interaction, seating is limited.
Children and unregistered guests are not permitted in the meeting rooms.
You Will Receive
A spiral bound training manual and workshop certificate, as well as morning refreshments. Participants are on their own for lunch from noon until 1:00 p.m., unless otherwise stated. For live-stream participants, you will receive a pdf copy of the manual.
Group Registration Instructions
To register a group for a workshop, choose the appropriate number you would like to register for the selected workshop, and fill in all the relevant information.
Concerns and Grievances
If concerns arise at any time throughout the registration process, please contact the CTRI office directly at 204-452-9199, or email [email protected].
Special Accommodations
for Disabilities
Please contact the CTRI office directly at 204-452-9199 or [email protected] to discuss any special needs or accommodations you may require in order to have a positive learning experience.
Continuing Education Credit
Check our Continuing Education Credit page to find out which associations and organizations accept our workshops for credit.
