As part of her professional career, Heather has firsthand experience working with and managing potentially violent situations. She holds a Master of Social Work degree, is a Registered Social Worker, and has been working in the field for close to 20 years. Throughout her career, Heather has worked with disenfranchised children, youth, and families. Some of her more specific involvements have been supporting individuals and their families as they re-enter the community from correctional facilities. It is within these direct experiences that Heather has developed the skills needed to de-escalate potentially violent situations, including her relationship-based communication style and empathic nature. She is an energetic and engaging facilitator who strives to build relationships and incorporate humour into her work with children, youth, families, communities, and workshop participants.
Read blogs written by Heather here.