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Alana Abramson, PhD, MA


Photo of Alana Abramson, Trainer with Crisis and Trauma Resource Institute Inc.

Alana has extensive experience working in the areas of restorative justice, violence-prevention and conflict resolution, in justice, community, and school settings. She holds a PhD in Criminology on the topic of transformational learning. Throughout her career, she has assisted in developing various initiatives involving elders, at-risk adults, people with disabilities, Indigenous communities, youth, former prisoners, and victims and survivors. In addition to training with CTRI, she is a full-time faculty member in criminology at Kwantlen Polytechnic University, where she continues to inspire and be inspired by students and diverse colleagues. She believes in collaborative dialogue and life-long learning as a source of personal and social transformation. Alana is an engaging presenter who is passionate about her work, which allows her to easily facilitate ongoing learning for workshop participants.

February 2019

Navigating Difficult Client Relationships

Feb 12, 2019 (9 AM - 4 PM)
Price: $ 209.00 (*early rate) $ 235.00 (regular rate)
*early rate expires January 22, 2019
Navigating Difficult Client Relationships- portrait of a young couple discussing about domestic bills at home

For those who work in a helping role, it can be very challenging when clients are vulnerable, stressed-out, or quick to engage in conflict. Complicating matters is that difficult dynamics in the relationship are often amplified by different styles of communicating. This workshop reviews what contributes to these challenges, including the intra-personal, inter-personal, and organizational factors.

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At checkout you will have the option to pay by credit card or to receive an invoice to be paid later.
Cancellation Policy

Registrations cancelled 7 or more days prior to the workshop are refundable, minus a $50.00 administrative fee. Alternatively you may receive a credit to attend a future training. Cancellations less than 7 days prior to the workshop are non-refundable. If at any time you are unable to attend, you are welcome to transfer your registration to another individual at no extra cost. In this case, please notify CTRI of the name of the alternate person who will be attending.

We reserve the right to cancel workshops due to unforeseen circumstances or under-enrolment. Liability is limited to a refund of workshop fees only. Please make travel arrangements with this in mind.

Limited Seating

Register Early! To better facilitate group interaction, seating is limited.

Children and unregistered guests are not permitted in the meeting rooms.

You Will Receive

A spiral bound training manual and workshop certificate as well as morning and afternoon refreshments. Participants are on their own for lunch from noon to 1:00 PM, unless otherwise stated above. For livestream participants, you will receive a pdf copy of the manual.

Group Registration Instructions

To register a group for a workshop, register for selected workshop, then once in shopping cart, add quantity of participants and provide names of all participants.

Concerns and Grievances

If concerns arise throughout your interaction with the CTRI office or our workshop please contact the CTRI office directly at 204-452-9199 or [email protected].

Special Accommodations
for Disabilities

Please contact the CTRI office directly at 204-452-9199 or [email protected]¬†to discuss any special needs or accommodations you may require to have a positive learning experience.

Continuing Education Credit

While many associations and licensing bodies accept CTRI workshops for continuing education credits, questions about approval should be directed to the specific association or licensing body for which you are requesting the credits. Credit hours: A two day workshops earns 12 continuing education hours and a one day workshop earns 6 hours. A certificate will be awarded upon the completion of the workshop.

The following associations have formally approved our workshops:

Canadian Counselling and Psychotherapy Association (CCPA)
www.ccpa-accp.ca

Canadian Professional Counsellors Association (CPCA)
www.cpca-rpc.ca

Association of Social Work Boards (ASWB)
www.aswb.org

National Board for Certified Counselors (NBCC)
www.nbcc.org

Alberta College of Social Workers
www.acsw.ab.ca
*Category A Competency Credit

Vocational Rehabilitation Association of Canada (VRA Canada)
www.vracanada.com

Association of Cooperative Counselling Therapists of Canada
www.acctcounsellor.com

Canadian Assessment, Vocational Evaluation & Work Adjustment Society (CAVEWAS)
www.cavewas.com

Canadian Addiction Counsellors Certification Federation
http://www.caccf.ca/
*Three of our workshops are formally approved with CACCF: Addictions & Mental Illness, Harm Reduction and Motivating Change. For other workshops contact CACCF directly to inquire about approval.

To have your organization or association listed here, please contact [email protected]