When people are in conflict, the negative impact of the dispute typically affects many. Unresolved conflict becomes time consuming and limits the productivity of everyone. When the people involved do not resolve it on their own, a third party facilitator may be needed to help mediate the difficult conversation for resolving the conflict. This skills-based workshop is designed to give participants the tools to work with disputing parties to clarify misunderstandings, identify interests and work towards options for resolving the conflict. Participants will work with scenarios that will help them prepare to intervene in difficult conversations and conflict situations.
This workshop is offered through ACHIEVE Centre for Leadership & Workplace Performance.
About This Workshop
- Mediation Overview
- Alternative Ways to Resolve Disputes
- Factors that Lead to Successful Mediation
- Understanding Conflict Dynamics
- Assessing for Mediation
- Road Blocks to Effective Mediation
- Qualities a Mediator Needs
- Building Self-Awareness
- Mediation Skills
- Mediation Strategies
Method of Delivery
Lecture, personal reflection, video, small group discussions, case study review and skill development