Description

For those who work in a helping role, it can be very challenging when clients are vulnerable, stressed-out, or quick to engage in conflict. Complicating matters is that difficult dynamics in the relationship are often amplified by different styles of communicating. This workshop reviews what contributes to these challenges, including the intra-personal, inter-personal, and organizational factors. By looking at case studies, participants will learn how to alter their interactions with clients they find difficult in order to transform unhealthy relational patterns into more positive interactions and outcomes.

Price: $129.00 CAD

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Continuing Education Credit Hours (CEU) 4


Some of the Topics Reviewed

  • What Makes a Person Difficult?
  • The Cycle of Escalating Difficult Behaviour
  • Shift the Problem from Person to Pattern
  • Shift from Judgment to Curiosity
  • Assessment of Problems: Is it Mine, Theirs, or Ours?
  • Strategies for the Passive Aggressive Pattern
  • Strategies for the Chronic Anger Pattern
  • Strategies for the Chronic Resistance Pattern
  • Considerations Around Challenges Related to Mental Health
  • Creating a Cycle of Cooperative Behaviour

Learning Objectives

At the end of this workshop, participants should be able to:

  • Identify patterns of escalating difficult behaviour
  • Describe common patterns in communication that cause conflict
  • List the external and internal factors that contribute to difficult client relationships
  • Describe effective communication with someone who is experiencing mental health challenges
  • Practice key interventions with three common patterns of difficult behaviour
  • Know how to facilitate a cycle of cooperative behaviour

About this Workshop


ABOUT THE TRAINER

Janelle Jackiw, MA, MEd, CCC

Photo of Janelle Jackiw, Clinical Director; Crisis and Trauma Resource Institute Inc.Janelle holds a Master’s Degrees in both Criminology and Educational Psychology, and she is a Certified Clinical Counsellor (CCC). Her background and practice is in the area of counselling, with specific interest in the area of mental health and wellness, stress management, suicide/self-injury, and trauma. Janelle believes that people create important change in their lives when they have meaningful connections to others and have a sense of passion and purpose for their life. In addition to training with CTRI, she carries a client caseload part-time, works for the Ministry of Justice, and is a sessional lecturer at the University of Regina. Janelle is an energetic presenter who enjoys delivering training workshops that are relevant and practical.

Target Audience

This is an introductory level workshop intended for social service and health care personnel, support workers, school personnel, and anyone working with people who exhibit challenging behaviours.