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Randy Grieser is the founder and CEO of the Crisis & Trauma Resource Institute and ACHIEVE Centre for Leadership & Workplace Performance. He is a Registered Social Worker who holds a Master of Social Work degree and a Bachelor’s degree in Conflict Resolution. Randy is a visionary leader who, together with a team of employees and trainers, has positioned these organizations to be two of the premier providers of professional development training in the industry. Prior to founding CTRI and ACHIEVE, he worked directly with issues of crisis and trauma while being employed in the areas of mental health, counselling, and crisis management within community, school, and hospital settings. In addition to his work with CTRI, he is a former Board Director for the Canadian Association of Threat Assessment Professionals (CATAP).
Randy believes that access to knowledge and skill development changes individual lives, communities, and organizations, and he is committed to making CTRI training and resources as accessible as possible. He is the author of the book, The Ordinary Leader, and co-author of The Culture Question. Randy is a dynamic presenter who delivers insightful presentations that are engaging, humorous, and informative. Find his latest thoughts on leadership at TheOrdinaryLeader.com.
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Nathan holds a Master of Social Work degree and is a Registered Social Worker. He is the Managing Director for CTRI and works with organizations and communities through a needs assessment process of identifying the best resources and training to meet them where they are at. Nathan also provides leadership in developing and managing CTRI trainers and course content. He believes that the key to improving people’s lives through training is to find the right fit. When this connection is made it inspires a ripple effect that can extends to everyone we meet.
Prior to this role Nathan coordinated service delivery and rehabilitation planning for repeat offenders with a diagnosis. He has refined skills in risk management and collaborative treatment planning for people in conflict with the law. In addition, Nathan possesses specialty in the areas of disability services, case management, and working with people with Fetal Alcohol Spectrum Disorder. He is the author of CTRI’s Fetal Alcohol Spectrum Disorder – Strategies for Supporting workshop. Nathan is an engaging presenter who uses an interactive style to maximize the learning potential of participants.
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Vicki Enns, MMFT – Clinical Director
Vicki is the Clinical Director of the Crisis & Trauma Resource Institute, an Approved Supervisor with the American Association for Marriage and Family Therapy and an instructor in the graduate program for Marriage and Family Therapy at the University of Winnipeg. She is the editor and co-author of our Counselling Insights book, and is the author or editor of many of CTRI’s training materials, including those on the topics of anxiety, trauma, mindfulness, gender and sexual diversity, ethics, and wellness. As Clinical Director, Vicki works to maintain high standards of excellence and consistency in the material delivered for CTRI. Vicki ensures that it reflects best practices in the field and provides effective strategies that apply to a broad range of clients.
In her private practice, she specializes in the area of trauma recovery for individuals of all ages, and she helps individuals, couples and families build positive mental health and relational skills across developmental stages. Vicki believes in a holistic approach to wellness that applies to both clients and helpers. She also believes that it is essential for helpers to continue learning and developing their self-awareness alongside evolving clinical skills. Vicki is particularly gifted at creating a learning atmosphere that is collaborative and respectful, and which embraces diversity in personal identity, skills, and cultural perspectives.
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Heidi Grieser – Co-founder & Director of ACHIEVE Publishing
Heidi is the co-founder of CTRI and, after many years of being involved in multiple aspects of the organization, she now heads up our publishing division. Along with her passion for books, she brings a deep understanding of the training industry to ACHIEVE Publishing. In this role, Heidi organizes all the steps of the publication process. Heidi believes that our workshops inspire genuine learning, and that knowledge empowers us to make positive changes in our lives, organizations, and communities.
You can contact Heidi at:
John Koop-Harder, MSW, RSW – Training Development Specialist
John has been working as a therapist and trainer for almost 20 years. He is a Registered Social Worker who holds a Master of Social Work degree. He is a co-author of our Counselling Insights book, and is the author or editor of many of CTRI’s training materials, including those on the topics of addictions, harm reduction, and narrative therapy. Much of John’s career has centred on working with children, youth, adults and families dealing with crisis and trauma. While he has a diverse practice, he has particular interest and specialized experience in working with individuals and families impacted by mental health concerns, violence, post-war trauma recovery, gender/sexuality issues, and sexual abuse recovery. John’s work is also informed by his international experiences working with individuals and communities impacted by civil war and ethnic conflicts in Colombia, Albania and Northern Ireland. John believes people are their own best experts and already have many of the skills, abilities, and competencies that will assist them to address the challenges influencing their lives.
As CTRI’s Training and Development Specialist, John provides support to other trainers and ensures that training material reflects the current research in the field and is consistent with CTRI’s core beliefs. He is a warm and engaging facilitator who values interactive learning experiences. As a facilitator, he is a warm and engaging facilitator who values interactive learning experiences.
Delayne Hogan – Manager of Client Services
Delayne’s high standards for excellent service have been experienced by clients for over seven years. She is adept at solving problems and attending to client’s needs promptly and efficiently. In addition to managing the client services department, Delayne oversees our certificate programs and liaises with our partnering agencies. She believes that the resources and services we offer in the areas of mental health and trauma make a huge difference in the lives of our clients, and she’s grateful to be part of that work.
Alexis Johnston, Public Workshop Coordinator
Alexis’s friendly, warm personality is perfectly suited for her role of Public Workshop Coordinator. She brings a wealth of client service experience from her previous work in retail as well as her vast volunteer work. Alexis assists clients with their workshop registrations and ensures that their interactions with us are easy and enjoyable. She believes that understanding the importance of mental health is necessary for fostering healthy habits and relationships. Alexis is grateful to be part of the discussion, and for having the opportunity to provide people with the tools and training that CTRI offers.
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Tyler Voth – Editor and Client Services Support
Tyler is the first point of contact for many of our clients requesting information about our services. His genuine care for people comes through in all his interactions, whether in person, by phone, or via email. Tyler is knowledgeable about our workshops and assists clients with questions about registrations and other matters related to public workshops. He is also our in-house editor, ensuring that the written information we produce is clear and accurate. Tyler believes that kindness and compassion can stem from mental health awareness and being trauma informed. He appreciates the opportunity to turn people’s curiosity about mental health into understanding.
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Cindy Rublee – Director of Internal Operations
Cindy has extensive experience overseeing workplace operations from her leadership roles with other organizations. In her current position, she provides direction to both the technical and design aspects of our organization. Her creativity, combined with a willingness to help others, allows her to take on a variety of projects that are instrumental in our organization. Cindy believes that compassion, curiosity, and a desire to become better informed are qualities that drive what we do at CTRI.
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Chantel Runtz – On-Location Training Coordinator
Chantel is part of the on-location training team. She works with clients to ensure our workshops meet their expectations, and connects with trainers to give them the information required to deliver high-quality trainings. Chantel utilizes her extensive knowledge of our workshops to match the correct content for each client’s needs. Her thoughtful consideration and attention to detail ensure that our clients are receiving exceptional care. Chantel believes that mental health impacts everyone in some way, and that when organizations learn more about this topic, they help to reduce its stigma and promote understanding.
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Lori Tiessen Banman – On-Location Training Coordinator
Lori is part of the on-location training team. She works with clients to ensure our workshops meet their needs, and connects with trainers to give them the information required to deliver high-quality trainings. Lori is a patient listener who is adept at understanding what her clients are looking for. She has experience working in the social service sector, and brings a warm, friendly personality to this role. Lori believes our work makes a difference for those suffering and for those supporting, and feels fortunate to be able to provide our trainings to so many organizations and communities.
Elliot Grisdale, On-Location Training Coordinator
Elliot is part of the on-location training team. He works with clients to ensure our workshops meet their expectations, and connects with trainers to give them the information required to deliver high-quality trainings. Originally from Brokenhead Ojibway Nation, Elliot has lived and worked both in northern communities and large urban settings, which gives him understanding and insight into many of the communities we serve. He believes that education and training in mental health helps reduce stigmas so we can understand one another better. He is happy to be part of a team that provides these tools to communities and organizations so they can broaden their knowledge of mental health awareness.
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Micah Zerbe – Data and Logistics Management Coordinator
Micah works closely with all of our departments. He manages our database systems and is the primary point of contact for our training venues across the continent. His analytical and organizational skills are put to use regularly, ensuring that we are running smoothly and efficiently. He believes that it is important to be aware of mental health and the impact it can have on people. He hopes that our trainings help reduce stigmas related to mental health, and improve people’s lives.
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Jesse Wolfe – Print Shop and Shipping Coordinator
As part of the logistics team, Jesse runs our print shop, making sure all of the training manuals are printed and ready for each of our workshops. They also take care of shipping and receiving our workshop materials to locations near and far. Jesse’s calm disposition and organizational abilities are the perfect combination of skills to ensure that everything runs smoothly in this fast-paced environment. Jesse believes that everyone should be able to express themselves honestly, have the space to be vulnerable and feel cared for, and that CTRI is working to create these spaces both within and outside of the organization.
Reid Hebert – Marketing Coordinator
Reid leads our email marketing campaigns and works with a variety of partners to promote our training and services. She enjoys being able to work with a variety of computer programs and is excellent at problem solving and tackling technical issues. She believes in the importance of eliminating the stigma of mental illness, and is happy to be part of a team that shares its resources to encourage understanding of mental health.
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Jessica Seburn – Social Media Coordinator
Jessica works in our marketing department as our Social Media Coordinator. Her educational background, love of learning, and organizational skills are key assets for staying current in this ever-changing field. Jessica’s creative and energetic personality shine through in her work, and give our marketing material a voice that is accessible and approachable. She believes that becoming trauma-informed and building an understanding of mental health issues can be a gift to ourselves and our communities. Jessica appreciates that her role in communicating about our work contributes to breaking the stigma around mental health and creating a more trauma-informed and caring world.
Luke Whitmore – Video Projects Coordinator
Luke is part of our marketing department. His primary role is to lead our various video projects, ranging from short one-minute insights to full-day live-stream workshops. He brings a broad range of knowledge from both his educational background in video production, as well as his practical experience in this area. Our videos consistently benefit from his critical eye and creative mind. Luke believes that the work we do helps to increase mental health awareness, which in turn leads to the growth of a happier and healthier society.
Joyce Vincent – Accounting Manager
Joyce brings her many years of experience to CTRI as the manager of our accounting department. Her attention to detail and problem-solving capabilities help ensure that billing and invoicing are accurate and timely. She brings a calm and patient demeanour to her work and relationships, and is valued for the variety of ways she contributes to our organization. Joyce believes the work we do provides the foundation for anyone in a helping position to better assist individuals and communities who may need support.
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Shari Ladd – Webmaster
Shari’s primary role is to manage our website content, and keep our information accurate and up to date. She has a BA in Communications and over 20 years of experience in design, editing, and website maintenance. Her efficiency and innate ability to multi-task make her an invaluable part of our team. Shari believes that access to training and knowledge in mental health equips people to better manage and understand related issues when they arise. Her role in creating and maintaining a space for that information is vital to our clients.
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